Poor speeds - what are my options?

[Samanthac315]

Hi,

I have sky wifi max & full fibre 100 but I'm getting poor speed generally & poor signal strength in certain parts of the house too. The system checker says I've gone below the min guarantee speed for more than 3 days in a row so I'm eligible for a refund or to cancel.

What I'd really like is something to fix it rather than money back. I've tried a tp link extender & this has helped a bit in that location but not so much the rest of the house.

Can someone tell me my best options with sky before I call?

Thanks 🙂

[TimmyBGood]

@Samanthac315 

Are you sure it's full fibre?  An optical connection should always be able to deliver the guaranteed minimum speed to the router (or be repaired to do so) : it's not like legacy copper in that respect.

[Samanthac315]

Yes I'm sure. Sky Full Fibre 100

[TimmyBGood]

@Samanthac315 

And has Sky formally notified you of an option to cancel early?

[Samanthac315]

Yes they have

[TimmyBGood]

@Samanthac315 

I'd say that's rather odd: they should be investigating why the full fibre circuit isn't delivering the speed to the Hub.  Standard optical cabling is capable of delivering multi-gigabit when functioning correctly: the speed limit is actually in the ONT hardware.

[Samanthac315]

I've just spoken to sky and they are sending out a wifi max pod to help with the dead-spots and refunding 1 month of the broadband cost as they confirmed it's been below the min guarantee speed for 3 consecutive days. If I continue to have problems then I call again & they'll send an engineer out to check eveything.

Thanks anyway