14 Jan 2025 10:45 AM
Having issues where the internet will randomly drop on all devices, wired ethernet + wireless, speeds drop around 5x slower, come back eventually after a day or two but don't know if there is a bigger issue, all wires are attached correctly, no damage to any wires, 3 green lights on the hub, middle light goes out and flashes orange when it drops out but fine when the internet eventually comes back.
I have attached the router stats and also the recent logs, hope that helps.
14 Jan 2025 11:16 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @Dubzaa
Your line is showing drops, this is likely to be an external issue so would need engineer attention.
I have escalated your post to Sky, look out for a message on the forum
14 Jan 2025 11:18 AM
Thank you, I appreciate that.
14 Jan 2025 11:38 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent Dubzaa an invite to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
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