Poor speed to the hub, random drop outs, Sky Q

[Dubzaa]

Having issues where the internet will randomly drop on all devices, wired ethernet + wireless, speeds drop around 5x slower, come back eventually after a day or two but don't know if there is a bigger issue, all wires are attached correctly, no damage to any wires, 3 green lights on the hub, middle light goes out and flashes orange when it drops out but fine when the internet eventually comes back.

I have attached the router stats and also the recent logs, hope that helps.

[jamesn123]

Hi @Dubzaa 

Your line is showing drops, this is likely to be an external issue so would need engineer attention.

I have escalated your post to Sky, look out for a message on the forum

[Dubzaa]

Thank you, I appreciate that.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Dubzaa  an invite to chat.