Poor signal in the bedroom

[molly1260]

I live in a brick built 2 up 2 down end terrace house. Wi fi router located at the bottom of the stairs. The signal strength in the bedrooms is weak and keeps dropping out. I have raised the router as high as possible, ensures no obstructions other than the walls eith no better result

[TimmyBGood]

@molly1260 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[JimM1]

@molly1260 You do not say, but has it always been like this, or are you just after having a new sky install?

[molly1260]

Hi No it's not a new install it has been in for 2 yrs but now upgraded to the fastest they can deliver to my adddress. 600+ MBPS it has only started happenning over the past 4 days

[JimM1]

@molly1260 The upgrade to speed is that all that has been done, you had Full Fibre before so there was NO need for the hub to change to a new position. Going faster should not affect the wireless wi-fi signal about your property, moving the hub will!