@Amanda199 you can check the speed to your hub by going into the service checker in the My Sky app and clicking in the broadband link, if the spedd to your hub is closexor below the guaranteed speed fir your line then the app should offer to book a check by an engineer. Speeds measured on a devices connected by WiFi are not guaranteed.
From your description it sounds lije you have a black Sky hub which are managed via their web interface not through tge My Sky app. If your broadband is delivered over a copper phone line rather than full fibre it is likely your disconnections are being caused bybthe recent very heavy rain. You can call Sky and seecwhat they say but Openreach will only acceot faults when the automatic systems managing the connection cannot stabiliise thecconnection without lowering speeds below tge minimum for your line.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
