Poor internet

[Turks99]

Internet speed is horrendous yet again, drops out constantly and it's impossible to speak to a human. I can't wait to not be a Sky customer.

[cookiemonsteruk]

@Turks99 

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[TechmanagerMal]

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@Turks99 wrote:

Internet speed is horrendous yet again, drops out constantly and it's impossible to speak to a human. I can't wait to not be a Sky customer.

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• Not impossible, just not easy.
• If you want to discuss an issue with Sky, for the general-purpose number click on "Need more help" at the bottom of this page
  https://www.sky.com/help/home.
• If you are in the ROI set the flag at the bottom of the page accordingly.
• If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
• When you call you will be asked if the call is to do with mobile say "No"
  You will then be asked the nature of the call say " Technical "
  You will be offered a text to the number you are calling on, say "Yes" and a text will be sent DO NOT hang up when it says to do so.
  It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
• I hope this helps.

[Highlinder]

@TechmanagerMalHow is anyone going to learn if they have a problem and the solution if there for everyone to see if all they are being told to do is call in. That is no soultion at all.

[TechmanagerMal]

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@Highlinder wrote:

@TechmanagerMalHow is anyone going to learn if they have a problem and the solution if there for everyone to see if all they are being told to do is call in. That is no soultion at all.

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• With respect, my answer is to the part of the question I highlighted which is still a massive issue to forum users new and old.
• You will also see I say "If you want to discuss an issue with Sky" it's not the suggested answer.