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Discussion topic: Poor internet

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This message was authored by Turks99 This message was authored by: Turks99

Poor internet

Internet speed is horrendous yet again, drops out constantly and it's impossible to speak to a human. I can't wait to not be a Sky customer.

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Poor internet

Posted by a Superuser, not a Sky employee. Find out more

@Turks99 

 

Can you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by TechmanagerMal This message was authored by: TechmanagerMal

Re: Poor internet


@Turks99 wrote:

Internet speed is horrendous yet again, drops out constantly and it's impossible to speak to a human. I can't wait to not be a Sky customer.


  • Not impossible, just not easy.
  • If you want to discuss an issue with Sky, for the general-purpose number click on "Need more help" at the bottom of this page
    https://www.sky.com/help/home.
  • If you are in the ROI set the flag at the bottom of the page accordingly.
  • If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
  • When you call you will be asked if the call is to do with mobile say "No"
    You will then be asked the nature of the call say " Technical "
    You will be offered a text to the number you are calling on, say "Yes" and a text will be sent DO NOT hang up when it says to do so.
    It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
  • I hope this helps.
Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.



This message was authored by Highlinder This message was authored by: Highlinder

Re: Poor internet

Posted by a Superuser, not a Sky employee. Find out more

@TechmanagerMalHow is anyone going to learn if they have a problem and the solution if there for everyone to see if all they are being told to do is call in. That is no soultion at all.



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This message was authored by TechmanagerMal This message was authored by: TechmanagerMal

Re: Poor internet


@Highlinder wrote:

@TechmanagerMalHow is anyone going to learn if they have a problem and the solution if there for everyone to see if all they are being told to do is call in. That is no soultion at all.


  • With respect, my answer is to the part of the question I highlighted which is still a massive issue to forum users new and old.
  • You will also see I say "If you want to discuss an issue with Sky" it's not the suggested answer.
Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.



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