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Discussion topic: Poor internet speed, please help - WFH need at least minimum guaranteed

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This message was authored by ekokuk1404 This message was authored by: ekokuk1404

Poor internet speed, please help - WFH need at least minimum guaranteed

Hello,

 

I am working from home full time and need a very good internet speed. Recently, my connection has been very poorly. Checking on sky website, it says I am getting 49 mp/s, checking on which.co.uk site it says I am hardly on 20 mp/s. I ran the hub stats, see below

 

77E37746-C9A7-4932-BBE0-195A795C5CD7.jpeg

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This message was authored by GD1 This message was authored by: GD1

Re: Poor internet speed, please help - WFH need at least minimum guaranteed

Posted by a Superuser, not a Sky employee. Find out more

@ekokuk1404  You are getting 49mbps to the hub, however I notice you use wifi exclusively, have you tried ethernet on your devices you use to work from home?   Using wifi for that can itself be problematic.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


ekokuk1404
Topic Author
This message was authored by ekokuk1404 This message was authored by: ekokuk1404

Re: Poor internet speed, please help - WFH need at least minimum guaranteed

@GD1 thank you for your response. My office is upstairs and hub setting is in the lounge. Is there any other ways to improve it? It has been a struggle to even review my budget files without getting frozen all the time

This message was authored by GD1 This message was authored by: GD1

Re: Poor internet speed, please help - WFH need at least minimum guaranteed

Posted by a Superuser, not a Sky employee. Find out more

@ekokuk1404  Powerline adapters may be the way forward, one is plugged in near the hub and connected to that via ethernet cable, the other one is plugged in within your office connected to your laptop/pc by ethernet.  These use the house wiring to send the signal and in most cases work well.

 

This is an alternative to running ethernet cable around your home.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


ekokuk1404
Topic Author
This message was authored by ekokuk1404 This message was authored by: ekokuk1404

Re: Poor internet speed, please help - WFH need at least minimum guaranteed

Thanks a lot! I will look into this option, sounds doable.

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Poor internet speed, please help - WFH need at least minimum guaranteed

Posted by a Superuser, not a Sky employee. Find out more

@ekokuk1404 

 

With powerline adapters obviously the house needs to be on the same electric circuit or at least the room where the router is needs to be on the same circuit as the office

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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ekokuk1404
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This message was authored by ekokuk1404 This message was authored by: ekokuk1404

Re: Poor internet speed, please help - WFH need at least minimum guaranteed

@cookiemonsteruk according to my husband, they are not! Thanks for pointing out, wouldn't have thought that

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Poor internet speed, please help - WFH need at least minimum guaranteed

Posted by a Superuser, not a Sky employee. Find out more

@cookiemonsteruk wrote:

@ekokuk1404 

 

With powerline adapters obviously the house needs to be on the same electric circuit or at least the room where the router is needs to be on the same circuit as the office


Not strictly true any more: there's a speed drop from maximum throughput across the individual breakers in a consumer unit, but the overall speed of modern powerline units is such that this isn't really an issue.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Chrisee This message was authored by: Chrisee

Re: Poor internet speed, please help - WFH need at least minimum guaranteed

Posted by a Superuser, not a Sky employee. Find out more

@ekokuk1404 as @TimmyBGood points out powerline adapters definitely work across different circuits so unless you home has two separate electrical supplies and consumer units (only likely if it was previously separate flats) they should work. I have used them for years on different floors. If you buy on line they can go back in the unlikely event they dont work.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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