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Discussion topic: Poor download speed (900kB/s)

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This message was authored by: AP1985

Poor download speed (900kB/s)

I am supposed to have a download speed of 150Mb/s. However I am constantly getting a download speed of around 900kb/s. I have tried a wired connection instead of wireless to see if it helps but nothing improves.

 

I have used the sky app to do a broadband and WiFi test and it says everything is good.

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This message was authored by: Chrisee

Re: Poor download speed (900kB/s)

Posted by a Superuser, not a Sky employee. Find out more

@AP1985 if you have a black Sky hub post is connection stats as they should show what is going on see Sky Hub statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: AP1985

Re: Poor download speed (900kB/s)

@Chrisee , here is what it is showing.

IMG_4266.jpeg

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This message was authored by: AP1985

Re: Poor download speed (900kB/s)

@Chrisee 

 

You can see in the top right of this picture the speed I can download at with a wired connection.

 

IMG_4263.jpeg

This message was authored by: Chrisee

Re: Poor download speed (900kB/s)

Posted by a Superuser, not a Sky employee. Find out more

@AP1985 The hub's stats show a healthy G.FAST connection running at over 150Mb/s which should give a download on a device connected by   a gigabit ethernet connection of roughly 135Mb/s after allowing for overheads. Not sure what app you screen second picture shows but run a test on speedtest.net or fast.com to see what they tell you. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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