Poor coverage in parts of the house

[Lynsey19]

Hi, I am not receiving coverage in all areas of my house. I live in an average sized 4 bedroom home. The router is kept in a room at the front of the house, downstairs. The upstairs bedroom at the back of the house often isnt covered and my son ends up using data on his phone. I didnt have this problem when I was with BT. 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.