Poor connectivity with new Sky 500

[RDocherty]

Really disappointed. As a long term Sky Customer.

24 hours after switching to Sky 500 (which I bought instead of sky 125) the connection is worse than a very poor Virgin previous provider.

The engineer installed the router nearer the main TV (corner of my house) having previously been in the middle of the house to maximise WiFi. I thought I didn't need it with getting the latest cable technology and equipment and clean installation. 
He left saying I had 600 Mbs of connectivity and as I type the internet is dropping out and doing a 1Mbs download on a Xbox game update. And no saying cannot connect to a wireless Network.

Please help.

Happy to discuss 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.