Poor connection to hub

[Tracy24582]

 

Anyone think this is a bit of a con, being with sky for almost 20 years and recently moved home, internet was fine for 6 weeks, suddenly now it is saying poor connection to hub, my standard 18month contract expired few weeks back and now the internet has gone shocking, but even though you pay them every month they won't give you any money back for poor speeds unless you sign up to another 18 months, so now what I risk another 18 of terrible internet speeds locked in to it and not even sure if there is anything they can do, or cancel it and just move to virgin which is a lot cheaper to be fair and better speeds!? They really don't like holding on to current customers much do they! 

[Chrisee]

@Tracy24582 assuming you have a black Sky hubif you post its connection stats forum members should be ablecto advise Find your Sky Broadband router statistics

The most likely issue is with your line which has devloped a fault which needs repairing (hencerequesting the stats which should show that) Evenif you are not in a fixed term contract Sky should arrange for Openreach to check your line which should be free but if the fault is found in your home they may charge you to fix it. They will try to sell you a new contract which is now for 24 months not 18 but you do not have to agree and  not having the minimum speed guarantee is not really anything to worry about.

However if you have a faulty line switching isps wont help as the fault moves with you if the new service uses the same line.