Poor connection in parts of my house

[GLD03]

I changed to Sky broadband on 18th December 2024 I signed up for super fast broadband and wall to wall connectivity but I'm unable to connect to the WiFi in parts of my house. I've checked the WiFi and broadband test and it says there's no issue. Can you help me resolve this please?

[Tom-W19]

Hi @GLD03 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147