Since having ultrafast installed on 10/4 I have had only a few days when my speed exceeded the contracted minimum of 100 mb/s. In addition, I have no access to several settings ( some stating come back when your broadband is activated ). I have no maintenance button in 192.168.0.1 so I cant check firmware etc.
I have had phone and email contact with 15+ customer service reps and 1 tech guy and none of them have managed to resolve my issues. I have managed to get a refund for the 1st month and another promised today. I have given them a deadline of 30/6 to resolve the issues or I will cancel the broadband / phone elements of my contract on the basis of failing to give the contracted speeds and failing to provide levels of support particularly as I am a diamond customer of some 31 years standing.
This forum is mainly populated by other customers, not Sky employees so sarcastic posts are not the way to get help really.
I'm guessing you're measuring speeds via a device connected through WiFi rather than hard wired? If you can't connect something directly, what does the router report as regards download stats? What about a WiFi device in the same room as the router? No company guarantees minimum speeds via WiFi as there are too many variables.
