Poor Xbox/PS5 online gaming on 500mb full fibre; Router SR203

[steve10]

Upgraded from Sky partial fibre (70mb) to full fibre (500mb) a few months ago.  Son's complain their online gaming is now much worse after the upgrade - "continuous high ping".  I've also noticed that I cannot now log in to one of my online web accounts  (web page will not load - get either "failed to fetch" or "failed to load" messages.  This actual site is in Ireland - don't think it should make a difference - eir.ie. Other site log in's work fine. When I run speedtest the ping results seem fine (15ms) and wifi over 300mb.  The new router Sky provided on the upgrade was model SR203. This router has a lot better range than my old one (get wifi in back garden which I could not under the old router). I ran the checks availabe on the Sky site and everything is reported fine. Any thoughts/advice appreciated. Best, Steve     

[jamesn123 · Accepted solution]

@steve10 

If your tests are showing a good ping & good speed it is likely that your Son's are suffering WiFi issues related to gaming, this can often be solved by using ethernet/powerline to connect the consoles.

As for the site you cant access, have you tried disabling your Sky Shield? Does the site load on mobile data?

[steve10]

Thanks James for the suggestions. I disabled the Sky Shield and in made no difference to my logging in to my.eir, although I could log in to it via my mobile network - hence you are on to something. Xbox connections now fine as per my boys so likely it was xbox servers. 

Cheers, Steve