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Discussion topic: Poor Wifi

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This message was authored by Dan86 This message was authored by: Dan86

Poor Wifi

My Wi-Fi is so poor! I have had countless issues with my Wi-Fi ever since they have changed the hub, yet when I speak to sky everything is always fine yet I always have to call for them to resolve issues. Service drops out, second box always lose connection, can’t get Wi-Fi in all rooms, told to buy a booster which I did and this eventually stops working and have to unplug and start again with the connection to main Wi-Fi box.

 

Pay a premium for a second-rate service. Fed up of constantly having to ring up. Been told devices are broken over the phone and I needed a visit from sky to resolve yet when sky technician arrives, he moves things about changes wires and says everything is ok and nothing is broken and needs replacing. Things work for a while then I’m back to the same position.

 

Netflix, Disney and Amazon buffer when watched on second box usually around 9PM at night for some strange reason! Apps accessed and watched through the sky box.

 

Second box has issues staying connected to main box and takes an age to reconnect have a booster in the house which a sky technician set up and said this is the best place for it yet doesn’t seem to do anything.

 

I have a series of smart plugs (3), when checking signal of these plugs, they have a poor connection and 2 are in the same room as the router. Changed the channel to make sure on 2.4, reset the box and still the same. Third plug is directly above the route in a bedroom. Now will no connect at all but will connect downstairs.

 

Have a laptop that says no connection to Wi-Fi. (home worker) Laptop still connects occasionally yet really struggles with teams when in meetings.

 

Sky service checker says I don’t have a stable connection and I have 72.3 Mb/s to my router.

 

Having sky internet is like a full time job and how often I have to manage an issue and contact them for rectifying an issue.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Poor Wifi

Posted by a Superuser, not a Sky employee. Find out more

@Dan86 wrote:

Service drops out, second box always lose connection, can’t get Wi-Fi in all rooms, told to buy a booster which I did 


Did you purchase your own booster, or subscribe to Broadband Boost?  

Without a Boost subscription the support which Sky will offer for WiFi is distinctly limited, as is typical for ISPs.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Dan86
Topic Author
This message was authored by Dan86 This message was authored by: Dan86

Re: Poor Wifi

Sky’s own booster. Sky offer support on it. No subscription required. Why would you have to subscribe to a booster if I already pay for a Wi-Fi service?

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Poor Wifi

Posted by a Superuser, not a Sky employee. Find out more

@Dan86 

 

A broadband subscription is for broadband, not WiFi .  Sky loans booster hardware to Broadband Boost subscribers: any sold elsewhere aren't legitimate because they should have been returned to Sky.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Dan86
Topic Author
This message was authored by Dan86 This message was authored by: Dan86

Re: Poor Wifi

Still not offering any advice really. The booster is from sky and sent out by sky and has sky logo on it, so yes legitimate. Broadband/ wifi still the internet and that is the issue.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Poor Wifi

Posted by a Superuser, not a Sky employee. Find out more

@Dan86 wrote:

 

The booster is from sky and sent out by sky and has sky logo on it, so yes legitimate

 

It's very unusual for Sky to sell a booster unit outright, and it kind of breaks their support model.

 

Broadband/ wifi still the internet and that is the issue.

 

No, broadband is not WiFi.  An ISP contracts to deliver broadband bandwidth to their router: WiFi beyond the router is not guaranteed (no matter what product names may suggest) and is supported as is reasonable for the price.


 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Poor Wifi

Posted by a Superuser, not a Sky employee. Find out more

@Dan86 

If your WiFi problem extends to issues with Sky Q then Sky should send an engineer to look at your mesh. 

Note that what @TimmyBGood said is correct and important. A Sky booster would only be sent in one of the two scenarios;

1. You subscribe to WiFi boost & requested one to cover the 'WiFi in every room' guarantee

2. A Sky Q engineer attended your property and decided a booster was required to fix a fault.


Can you explain how you obtained the booster and which type of booster it is because this could be part of the problem?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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