Poor WiFi coverage and very slow internet speeds

[CH1CKENFAM]

We have poor WiFi coverage and very slow internet speeds in some of our rooms in our house with our new sky max router. I have ran speed tests in some rooms and we are recieving less than 1mb download speeds and less that half a mb upload speed. The coverage from the new router is so poor that my daughter's now have to use there mobile data when at home as they can't use the WiFi in their rooms.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[sarah459]

Hi, we have very slow internet from our mobiles when we are at our caravan, is there anything I can do to fix this. We have sky broadband on the top package at home and also sky mobiles with data

[Addie15]

Hi there, @sarah459. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147