Poor Speeds to Hub

[Emma6147]

Have been a broadband customer for around 6 months now and never been impressed with the speed  ( not to mention the poor router and it's the Sky Max router) speed is been getting worse.  I should get around 27MB and today it's dowem to 1.3MB spped to hub ( using the tools in the Sky app).  Am now looking to cancel I know I'm only 6 months into an 18 month contract but can't cope with such low speeds.  Is there an email address I can use to cancel

[TimmyBGood]

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@Emma6147 wrote:

 I should get around 27MB and today it's dowem to 1.3MB spped to hub ( using the tools in the Sky app). 

27Mbs is a poor speed for FTTC: the national average is around twice that.  This suggests you are on a lengthy copper line to the fibre cabinet, and such connections are highly susceptible to further degradation. 

 Is there an email address I can use to cancel

No.  You can log a fault with Sky for investigation by Openreach: if there's no likelihood that the situation can be remedied then Sky will offer the option to leave the contract early without penalty.  Unfortunately, any other ISP using the same circuit will inherit the situation.

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[Emma6147]

I'm not to far from the cab.  I moved from BT where I was getting 27MB  to 30MB for the past 6 years.  Apprciate that Sky and BT use the same infrastructure so if think this issue is local everyone in the street seems have be havcing the same issue but Sky just seem to replacing the routers,  although it's seems impossobile to speak to anyone at Sky directly.  The guy next door has just had Starlink installed so that maybe an option

[JimM1]

@Emma6147 If the sky service checker is showing you a drop, has 30 day's of history so you can look at it, call them or run the fault diagnostic follow any prompts if it does find you line faulty.

https://www.sky.com/servicechecker

https://www.sky.com/help/articles/broadband-diagnostic-start