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Discussion topic: Poor Sky WiFi signal

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This message was authored by: RGS9

Poor Sky WiFi signal

Hi,

 

I'm new to sky broadband having just switched from virgin media who's WiFi did not fail to connect in every room in my house. Sky's WiFi is unable to connect to devices in some rooms and in others where it can I'm unable to stream basic apps like Netflix. 

I don't have WiFi boost. Am I still able to get any boosters or an equivalent product to cover my house and how do I go about this?  I'm not happy with the service so far. 

Thanks

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This message was authored by: JimM1

Re: Poor Sky WiFi signal

@RGS9 Here is the specific details you need. Sky will inform you off the relevant cost's that are required if you do not have what is needed!

 

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

 

You may also find this help link off use also!

 

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

 

 

 

This message was authored by: icesteelman

Re: Poor Sky WiFi signal

Hi @RGS9 

 

If you have weak/no wifi in some rooms here are some options that would help:

 

1. Obtain wifi boosters from Sky as per @JimM1  post (but that may or may not cost you depending on what level of broadband service you are paying for). 

2. Invest in further hardware and create your own wifi Mesh with sufficient devices to cover the whole house. There are multiple suppliers you can pick from that all work well, but this can be relatively costly. That said, once you have your own Mesh system, it will work with any broadband supplier if you eventually move away from Sky.

3. Homeplugs can provide a hardwired solution from your Sky Broadband router to other rooms using your mains wiring, you simply need a power socket near the router and another in the "target" room that then allows devices to be hardwired (or connection of a wifi hotspot inthe target room).

 

Personally I went with option 2 using Amazon Eero mesh devices as some rooms in our bungalow were just too far away from the router to pick up a wifi signal reliably. This also enabled wi-fi to reach our patio outside 😊

 

Hope you resolve things quickly whatever method you chose.

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