Please please help No sky Wi-Fi in the home

[Jane113]

New to Sky 

8th Feb installation day ( Engineer fails to show) 

16th Feb New installation day ( Engineer installed modem & hub) Fiber cable faulty 

27th still no internet! 
I've been charged for streaming service ( But I have no internet) 

Contacted Customer service several times now. Apparently it takes the end of 3 working days for the systems to update & I still do not get a  definitive answers! ( Disgusting for a company in the communication business)
All I want now is to cancel & refunded for the streaming services I've not had   AS I HAVE NO INTERNET.

This evening I can call customer service to cancel & refund my initial payment seriously he didn't understand , I  then asked for a supervisor/ Manager He informed me that he was a team leader ( Need I say anymore) I do hope that calls are recorded for training purposes ( I made the call 4pm 27/02/24 

[TimmyBGood]

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@Jane113 wrote:

16th Feb New installation day ( Engineer installed modem & hub) Fiber cable faulty 

27th still no internet! 

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Unfortunately if the fibre optic cable to the property is unserviceable then you're almost certainly waiting for Openreach to replace it, which may be far from straightforward: do you happen to know when and how that was installed?

Note that cancelling the order with Sky and placing a new one with any other Openreach-based ISP will run into exactly the same physical fault, plus move you back onto another two-week minimum waiting time.

[Jane113]

The exterior was installed  22nd January by Openreach , ( surely they test it ) the internal installation was actually done on the 16th, Feb Should of been the 8th Feb ( Engineer did not visit) 

customer services are the worst I've ever experienced 

I've considered the issue & most probably return back to Virgin Media. Cable.