Discussion topic: Please please help No sky Wi-Fi in the home
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Please please help No sky Wi-Fi in the home
‎27 Feb 2024 08:19 PM
New to Sky
8th Feb installation day ( Engineer fails to show)
16th Feb New installation day ( Engineer installed modem & hub) Fiber cable faulty
27th still no internet!
I've been charged for streaming service ( But I have no internet)
Contacted Customer service several times now. Apparently it takes the end of 3 working days for the systems to update & I still do not get a definitive answers! ( Disgusting for a company in the communication business)
All I want now is to cancel & refunded for the streaming services I've not had AS I HAVE NO INTERNET.
This evening I can call customer service to cancel & refund my initial payment seriously he didn't understand , I then asked for a supervisor/ Manager He informed me that he was a team leader ( Need I say anymore) I do hope that calls are recorded for training purposes ( I made the call 4pm 27/02/24