0

Discussion topic: Please please help No sky Wi-Fi in the home

Reply
This message was authored by Jane113 This message was authored by: Jane113

Please please help No sky Wi-Fi in the home

New to Sky 

8th Feb installation day ( Engineer fails to show) 

16th Feb New installation day ( Engineer installed modem & hub) Fiber cable faulty 

27th still no internet! 
I've been charged for streaming service ( But I have no internet) 

Contacted Customer service several times now. Apparently it takes the end of 3 working days for the systems to update & I still do not get a  definitive answers! ( Disgusting for a company in the communication business)
All I want now is to cancel & refunded for the streaming services I've not had   AS I HAVE NO INTERNET.

This evening I can call customer service to cancel & refund my initial payment seriously he didn't understand , I  then asked for a supervisor/ Manager He informed me that he was a team leader ( Need I say anymore) I do hope that calls are recorded for training purposes ( I made the call 4pm 27/02/24