Play station portal

[BazTaylor]

I just updated to the latest firmware version, 2.0.6, on the PS Portal and it finally started working after it installed.

[NG4]

*** For anyone having this issue, where they've tried the MAC address fix, and tried hard resetting their router***

It'll start working again after a few days. I had a hunch to try it again after three days after I was browsing on my phone and was randomly sent to a page from Sky saying "You are now connected to the Internet". It just worked after this.

Irritating, but it eventually starts to work again, which is probably why you don't see that many solutions online, as people have either given up and returned it, or it's just worked and they - understandably - can't be bothered to post about it.

[martin09061980]

I have a portal connected to WiFi via password and ps5 hardwired and works fine on my sky broadband and hub 4.

I would try a factory reset on the router by holding the reset button on the back of the router till the power light flashed green and try again.

I would also switch broadband shield back on and set to the 18 age rating and save the setting and then turn broadband shield off again in case it's got stuck, as sounds like it could be. Theres no technical reason why it shouldn't connect, 

[martin09061980]

Also if you have sky q TV try turning the sky q boxes off at the power incase the portal is trying to connect to them as they can act as hotspots.

[KevNewMedia]

Hi Everyone

Our development team continue to work on this problem and are profusely sorry for the delay in being to resolve it.  In the meantime, if you leave the message on-screen for 10 minutes, does it then provide access? Unless you factory reset the hub, we're not expecting you to have to do this again.

I've merged in some other threads with this one, so things may look a bit out of order. 

Update: 29/4. An alternative to waiting for 10 minutes, would be to use the self-heal link on a device that's already connected to your router. If you navigate to http://192.168.0.1/sky_self_heal.html and click on Let's fix it, we've found this to also resolved the problem.

[jonny_w89]

Hi there did anyone ever solve this. Mine has worked really well up until last few days where had to do a reset of router and now it just won't connect. I've ordered new router hoping it sorts the problem but not sure why it's suddenly stopped working 

[PSunhappy]

Try splitting the 5ghz I renamed mine (before getting rid of sky) and it worked perfectly 

[jonny_w89]

Thanks for your reply I've got it working now by doing a factory reset on router settings, not sure how long for though. I did split them before as was working well on the 5ghz I will do same when new router arrives and hopefully don't run into the same problem with that one. 

[IrishMan1]

Now having the issue where connected to my sky router is considered a public network. Can not seem to find a fix for this. Can anyone help!!??

[TimmyBGood]

@IrishMan1 

On a Windows computer, that's this:

https://support.microsoft.com/en-gb/windows/make-a-wi-fi-network-public-or-private-in-windows 

[jonny_w89]

Mine started doing this again afterwards and now doing same on the new router not sure what has happened as been using it for weeks no problems up until last few days 

[IrishMan1]

More of my apps and equipment are now unable to connect to my sky router now. I will be looking for a replacement and if not possible, cancelling my contract.

[Lukee90]

I had to get a engineer round to manually choose and save a IP adress

for my portal worked ever since 

[JOHNxEIRE]

The self heal link works. One thing I would say is beyond that is desynchronize the bands be sure to disable 2.4Ghz on all boxes through 001 input settings and connect the portal to that band on your router.

- connect everything else to the 5Ghz SSID and combined with the recent portal update finally addressing its own stutter no more meddling; you should be firing. Router's a disaster we need a new hub