@Kalaidascope you are not talking to Sky by posting in the forum. You can call Sky the easiest way is to dial 150 on your Sky Talk line for a free call. Stupidly Sky will almost cerainly report this to Openreach who will then send an engineer. Openreach only talk to the telephone companies not the end customer.
========================================================= 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode