Phone says WiFi connected with no Internet, Sky says no issues and phone is connected via cable !

[22Andy22]

Phone can't get to Internet via WiFi as say there is no Internet connection. Hard wired computer says good Internet speed. Sky thinks Phone is also hard wired ( it's not) Tried restarting everything, no luck. Any ideas please?

[Tom-W19]

Hi @22Andy22 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.