Phone line and internet down again. This hapoens every time it rains

[PalmerD]

Sky app confirms there is an issue initially but then claims everything is fine, so I'm unable to get to the book an engineer stage . Absolutely infuriating. Phone line has no dial tone, just clicking noise.

[caesarome]

What is the result of these tests:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them

[PalmerD]

Thanks for your reply and suggestions.

The Sky website and app both indicate there is an issue with the broadband intiitally but after running tests claim everything looks good. Every time it rains we have an issue now, it is absolutely ridiculous. Last engineer visit was only 2 days ago, services were fine for a short period but now off again.

[caesarome]

I would suggesting calling Sky so they can run their lines tests to see if a fault it found again.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.