Phone and broadband has been disconnected - before my activation date

[AnaLoncar]

My Phone and broadband has been disconnected before my activation date

I am switching from Talk Talk to Now TVboradband and calls by Sky broadband and the BT Open reach installed the little grey box at my house on 29/07/24 and my activation date is 08/08/24, but Talk Talk are telling me you now have disconnected my Phone and broadband   before my activation date !!

Whats going on ?

[Highlinder]

@AnaLoncar  What date did you tell Talk Talk to disconnect your services? Did Sky change your activation date after this was taken at the point of the order?

[AnaLoncar]

Sky agreed date was  08/08/24

[Highlinder]

@AnaLoncar  Did you agree with Talk Talk to be disconnected on the same date?

[AnaLoncar]

Yes I did.

[Highlinder]

@AnaLoncar  Then it looks like you will need to speak to Talk Talk to why they asked Openreach to disconnect the line now.