Philips Hue Bridge won't connect to router

[Stuart130]

Evening,

bought a Philips hue bridge kit today, suggests it should be as easy as plugging it into the back of my router  I have the black one.

For neither love nor money can I get it to acknowledge the bridge kit, I get a fixed amber light and a flickering green.

No matter what port I change it to this happens and anything I swap into the others works seemlessly7

As usual trying to get hold of sky was a chore and when you do and are pulling your hair out they try and upsell you new broadband package

The person I spoke to said I'd need an engineer, I don't think they knew what they were doing...  

[GD1]

@Stuart130  Have you tried rebooting the hub?

[Stuart130]

yeh, I've rebooted the hub, reset it, turned it towards the sun, got a vicar to come bless it and licked my elbow an even number of times but nothing

I've done the same with the bridge too yet nothing.

[Stuart130]

@GD1  if you know what else I could try that would be great

[GD1]

@Stuart130  Are there any error messages on the phillips hue app.

You could also try this  

Log  into the hub settings via the IP address on a non Apple device and then disabled the WiFi access point in the 5GHz settings.

Reboot the hub 

[Stuart130]

@GD1 , I just get a message through the app that says 'searching for Hue Bridge' then it say 'No Hue Bridge found'

'your hue bridge must be powered on (it is), plugged into your router via ethernet cable (it is), and connected to the same Wi-Fi Network as your mobile device.  The first two blue lights on the Hue Bridge should be on.

I have two lights showing which I interpret as 'power' and 'network' , the third one unlit is 'internet'

Back of my router still shows left hand light amber fixed and right light flashing green under the port where they ethernet cable is plugged (I've also tried another cable same result)

Front of router is lit and working as usual...

[Stuart130]

@GD1 I don't know how to log into the hub as the app can't find it...

Unless by hub you meant sky router... which I have managed to get into but didn't want to create havoc by clicking stuff I didn't understand....

[GD1]

@Stuart130  You router (hub) is what you need to log into to disable 5ghz wifi

[Stuart130]

@GD1 

Security Options

 Disable

 WPA2-PSK (AES)

 WPA/WPA2-PSK (Mixed Mode)

Is it disable security there you mean?

[GD1]

@Stuart130 Log into your hub as before,  Click on the Wifi tab and you will be required to Log in the username is admin the password is the wifi password on the hub's label.

When the tabs appear click on the 5GHz tab and the setting to disable the band is there make the change and click to apply and save the change. The hub will restart.

[Anonymous]

@Stuart130 @The linked item is a couple of years old, but might still be relevant.

https://www.reddit.com/r/Hue/comments/11fhm2l/bug_workaround_hue_bridge_not_found/ 

[Stuart130]

@GD1 

Ok, the security is turned off on the 5Ghz setting...

I'm back online

Router still shows same lights on back 

The solution another poster suggested didn't come up showing the bridge box when logging on via laptop, it then suggested I go back to the app!

[GD1]

@Stuart130  Are you able to connect to the hue hub on your mobile device and setup?  Also are you able to try another ethernet cab;le to rul out a cable issue.

[Stuart130]

@GD1 

Initially was doing it via my iphone

but just logged in via laptop and it says it can't find it either

I dont mind doing either but neither works

[Stuart130]

@GD1 

I've tried another cable.

Neither the app or the website acknowledges the presence of the plugged in cable and associated bridge unit

It's like the sky router can't get beyond the amber light assigning/allowing the bridge access to the network

There's no relevant information on the bridge either