Discussion topic: Panasonic TV won't connect to server

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This message was authored by RogerDadd

Hi, Just had Sky BB installed having swapped from BT and now the TV apps won't work because the TV cannot see the server. It connects to the WiFi but there is no connection to the Panasonic server. No help from Sky Support but cancelations said I can cancel with no cost. I would like to stay and have done all the usual on/off things but if I can't tell the tele to work I'll have to go somewhere else. Any further ideas before I cancel?

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This message was authored by jamesn123

Try disabling your Sky Shield.

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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This message was authored by jamesn123

Try disabling your Sky Shield.

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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This message was authored by TimmyBGood

@RogerDadd wrote:

It connects to the WiFi but there is no connection to the Panasonic server.

Which model of television is it?

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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