PS5 won’t connect to Sky Max Hub

[Ryy]

Hello, 

I have just changed to sky broadband (already regretting it). I can not get either the wireless or LAN connection to my PS5. I have already changed the security level to WPA2.

On the PS5 the Network says it is connected to the correct broadband hub name but then failed internet connection. I've tried resetting etc...

Any advice would be appreciated, thank you.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.