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Discussion topic: PON shows in red

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Anonymous User
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This message was authored by: Anonymous

Message posted on ‎09 Jan 2024 02:25 PM

PON shows in red

Hi,


My Openreach Equipment shows PON in red.

 

My hub lost Internet and has no light on for Internet and voice.


Please can someone help?

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎09 Jan 2024 02:33 PM

Re: PON shows in red

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous 

 

You would need Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

 

Or we can esalate to sky

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Anonymous User
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This message was authored by: Anonymous

Message posted on ‎09 Jan 2024 07:27 PM

Re: PON shows in red

Thanks.

 

Now the engineer is coming. Fingers crossed.🤞

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