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Discussion topic: PON light is red I have no internet, what can I do

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Lu86
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PON light is red I have no internet, what can I do

‎31 Jul 2024 03:09 PM

I have no internet and the PON light on the openreach box is red. What can I do to resolve this please. I've already tried turning it off and back on, lol

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Highlinder
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Re: PON light is red I have no internet, what can I do

‎31 Jul 2024 03:42 PM

Posted by a Superuser, not a Sky employee. Find out more

@Lu86  Have you tried to run the service checker and broadband test to see if it picks up the fault, otherwise you will have to call Sky to report this fault.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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