Overpaying for months – SKY still not providing Wi-Fi 6 modem

[Gokh]

That’s not really the point I’m making.

My concern is not about model availability in different regions or future hardware roadmaps. The issue is that the current ISP-provided router (Sky SR203) is a Wi-Fi 5 device, which clearly limits wireless performance on a gigabit-tier connection.

So my point is simply about the capability of the equipment currently supplied to me, not speculation about future or region-specific products.

[Gokh]

I’m not arguing about legal guarantees or whether 900Mb/s over Wi-Fi is officially promised.

My point is about the practical experience of the service as delivered. The connection reaches the ONT over Ethernet as expected, but the ISP-provided router (Sky SR203) is limited to Wi-Fi 5 (802.11ac), which becomes the bottleneck for wireless usage on a gigabit-tier package.

If the appropriate equipment is not provided for the package being sold, then the more relevant question is why that package is being offered in that form in the first place. That is the real issue I’m raising here.

[Chrisee]

@Gokh argue away but we have to agree to disagree.

[Gokh]

We cannot agree on this unless equipment that does not bottleneck my internet speed is provided. There is a certain speed that I am paying for, but I cannot utilise it due to the equipment not being provided. This is a major issue.

[TimmyBGood]

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@Gokh wrote:

There is a certain speed that I am paying for, but I cannot utilise it due to the equipment not being provided. This is a major issue.

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You are paying for broadband speed delivered to the Hub, not WiFi speed from it. This is a situation accepted by regulators of telecoms and advertising in both countries, and is common to all ISPs.

[Gokh]

That’s exactly the problem though.

I’m paying for a gigabit-tier service, yet the hardware provided by Sky is already the bottleneck for actually using it wirelessly. The SR203 is a Wi-Fi 5 router, and it simply cannot properly utilise a 1000 Mbps connection in real-world usage.

Saying “the speed reaches the hub over Ethernet” is meaningless from a customer perspective if the supplied equipment limits how the service can actually be used in practice.

If the ISP knows the provided hardware cannot realistically make proper use of the package over Wi-Fi, then supplying that hardware with a gigabit product makes little sense in the first place.

[daveNOS]

@GokhThe problem here isn't that Sky haven't provided you with a WiFI 6 capable router, it's that your overly fixated that your paying for a Gigabit WiFi service, which you are not, the service and speed your paying for is purely the line access speed to the router/ONT.

If it's so important that you have a WiFi 6 capable router then go buy one, Sky have zero obligation to provide you a new router when the one you have is functional and capable of providing the service you are paying for.