Discussion topic: Overdue broadband
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Message posted on 11 Sep 2024 03:35 PM
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Overdue broadband
Signed up for Sky as a new customer. Went for a bundle that included sky stream
Not even two days after signed up I received my sky stream box.
However, my broadband was supposed to activate yesterday and I haven't had a WiFi hub delivered and no updates!
To be honest there communication has been so poor, not a great first experience!
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Message posted on 11 Sep 2024 04:15 PM
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Re: Overdue broadband
@Rmck1 Do you have the MySky app or logged into your account online? Is it showing the router as being dispatched?
Zen Superfast (FTTC), Fritzbox 7530, Sky Q 2TB UHD v3 (x1), Sky Q Mini (x2), Alienware Area 51-M, Panasonic TX-65HZ1000B, Denon AVR-X6300H, B&W CM8 S2, B&W CM1 S2 (x2), B&W CM Centre S2, REL S3 SHO (x2), Panasonic TX-P42G30B, Monitor Audio RS6, Marantz PM7001 KI, Denon HEOS 1 HS2 (x2), B&W P7, iPad Pro 12.9" (5th Gen), iPhone 14 Pro Max, iPad Mini 6 (work)
** No - I have nothing to do with Sky **
Message posted on 11 Sep 2024 04:32 PM
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Re: Overdue broadband
On the app it just says awaiting to be dispatched, but really it should've been dispatched the middle of last week ready for yesterday!
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