Over the past few days the WiFi in the home drops out,

[Stfcnas]

The WiFi is dropping out but all lights on the router are green. Rebooting the router seems to resolve the issue but within a few hours or minutes it will drop out again. My son thinks it may be being caused by someone who was on a PS 5 party causing DDOSing but he had powered it down today but we still had an outage about an hour ago. Any ideas or do I need to contact Sky? Thanks

[Highlinder]

@Stfcnas  If there is an outage just now then Sky will have to wait till that is fixed before they can address what is going on with the connection and iif it continues afer it is fixed.

[Stfcnas]

Router Statistics System Up Time: 01:46:58 Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 996980 3041227 0 214216 6783145 01:44:57 LAN Up 1004511 374003 0 6958927 217703 01:46:58 WLAN (2.4 GHz) Up 38595 8059 0 10231 0 01:44:12 WLAN (5 GHz) Up 213395 220471 0 33049 16637 01:43:46 Broadband Link Downstream Upstream Connection Speed (Kbps) 79999 19999 Line Attenuation (dB) DS1:5.0 DS2:10.8 DS3:15.2 US0:4.1 US1:9.9 US2:12.5 Noise Margin (dB) DS1:9.4 DS2:9.4 DS3:9.4 US0:17.3 US1:15.1 US2:15.5

[Stfcnas]

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@Highlinder wrote:

@Stfcnas  If there is an outage just now then Sky will have to wait till that is fixed before they can address what is going on with the connection and iif it continues afer it is fixed.

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Is it worth trying to call sky to see if there is an issue? Concerned that the router my need replacing or liking on the forum there seems to be others in a similar situation.. 

[primeshooter3]

Green? What ancient router have you got? Mine is white, with a white light on it...

[Highlinder]

@primeshooter3That is the new router that is being given to new users joining and existing users who take out Max broadband as an upgrade. Depending on the black router in question the Sky broadband hub is only a few years old and still has 4 ports with the port for the phone to be connected to the router.

@StfcnasThe uptime on your router all looks good and there is no drops in the connection at the time of posting.

[Chrisee]

@Stfcnas if you suspect that somebody is trying to launch a DDOS attack you need to force an IP address chane which wont happen if just restart your hub. Instead either use the disconnect/reconnect option in the hub's interface which is accessed from the page with the connection stats link but use the link bottom left instead of right or by powering down your hub for 60 minutes.

[Stfcnas · Accepted solution]

Thanks @Chrisee I'll give that a go