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Discussion topic: Over past weeks my Sky ultrafast broadband keeps disconnecting randomly.

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This message was authored by AW15 This message was authored by: AW15

Over past weeks my Sky ultrafast broadband keeps disconnecting randomly.

Over past weeks my Sky ultrafast broadband keeps disconnecting randomly. The problem is increasing in frequency. WiFi router requires rebooting. Very inconsistent service. Tried changing WiFi channel but no improvement. Advice please. 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Over past weeks my Sky ultrafast broadband keeps disconnecting randomly.

Posted by a Superuser, not a Sky employee. Find out more

@AW15 how do you get your Ultrafast service? If its over a copper phone line tgen it could be a like issue if you run the connection test in the My Sky app or website thst can offer to book an engineer. Full fibre lines are far more reliable but tge lights on the ONT unit the hub connects to are diagnostic green is good red means a line fault.

 

in either case it is worth calling Sky if it contiinues.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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