@Adonios
Unfortunately if that's an individual rather than an area outage then Openreach won't be doing domestic broadband repairs until January 2nd at the earliest.
Where internet access is vital for family harmony I'd always suggest having alternative arrangements such as cellular data available: domestic ISPs don't offer any particular service level agreements or (typically) alternative routing.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
