Outage inverness

[BADRodrigues16]

Hi, on 4th of march my broadband stopped working and today (8th) is still not working. It says on the app that they are working very hard and It takes a couple of days and today it's the 5th day. The box from outside is blinking a red light and the modem is blinking a green light. I'm from inverness is anybody experience this too?

 

[Daniel0210]

@BADRodrigues16 
In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband is a domestic set up there is no extra or quicker support for those working from home.

[BADRodrigues16]

What counts as "notify them"? Because  I tried to call them and only have the robot speaking to me and tried to message on Facebook but they keep saying the same to click on the link to see the same message that I puted here in the printscreen.

[Daniel0210]

@BADRodrigues16 

I believe the message you received (the image you posted) would suffice. 

[BADRodrigues16]

Thanks mate!!! I really appreciate your help