The outage needs to be fixed first before even thinking of compensation as per this link:
https://www.sky.com/help/articles/auto-compensation
After you’ve told us your broadband and/or talk isn’t working at all, we have two full working days to fix it. If it’s not fixed, we’ll pay you £9.76 for each day until it is.
Give Sky a call to report it. The fee is payable by the way of a credity placed on your account.
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