Outage in West Cornwall (TR20 postcode). Helpline says problem resolved but not. 5 days now

[AndrewPlenty]

Outage on 17 September. Info said 2 days to resolve. Now on day 5. Helpline automatic message says recently resolved but clearly not resolved. No ability to talk to anyone? Just automated crap!!!!

[Tom-W19]

Hi @AndrewPlenty 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[AndrewPlenty]

No sign of a chat bubble and day 7 of the outage with no news??

[AndrewPlenty]

Now into the 2 week point. My wife was contacted and told it was with BT Openreach to rectify within 3 days....5 days ago. Now it appears the road has to be dug up no news of any resolution or timeline. 

[jamesn123]

@AndrewPlenty 

Unfortunately if the road has to be dug up you may be in for a long wait as permission is required then possibly road traffic control. I would recommend you look at using a hotspot for now to keep you going.