Out of broadband contract, changed provider, sky still took money from my account

[Nothappy3]

Out of broadband contract, changed provider, sky still took money from my account .

How do you get a refund 

And how do you get it contact with a person not some useless AI thing

[Daniel0210]

@Nothappy3 

How did you cancel with Sky / move to the new provider? 

[Nothappy3]

The new provider should have contacted sky to tell them

[Daniel0210]

@Nothappy3 

Broadband bills are generated 14 days before the payment date so depending on when your payment date was, and when your switch was processed it's normal to have another bill. 

What do future bills show? 

[JimM1]

@Nothappy3 You should also have been notified by sky that you were now moved to the other ISP, bills are still produced, money is taken and it all takes upto 60 day's before final and refunds are applied. If sky were not informed then they assume you are still with them, how would they know otherwise?