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Discussion topic: Our internet has been down for 2 days

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This message was authored by: Yvonnewigmore

Message posted on ‎21 Aug 2024 06:32 PM

Our internet has been down for 2 days

Our Internet has been down for two days.

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This message was authored by: GD1

Message posted on ‎21 Aug 2024 06:43 PM

Re: Our internet has been down for 2 days

Posted by a Superuser, not a Sky employee. Find out more

@Yvonnewigmore  Your 2nd thread about the same issue has been removed.  

 

What have Sky said when you reported no broadband to them?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Yvonnewigmore

Message posted on ‎23 Aug 2024 08:03 AM

Re: Our internet has been down for 2 days

No. Not as yet.

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Message posted on ‎23 Aug 2024 08:06 AM

Re: Our internet has been down for 2 days

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@Yvonnewigmore 

If you haven't reported it, unless it's an issue involving a wider area Sky won't be aware you have a problem. Give them a call and report it. 

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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