Discussion topic: Our internet has been down for 2 days
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Message posted on 21 Aug 2024 06:32 PM
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Our internet has been down for 2 days
Our Internet has been down for two days.
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Message posted on 21 Aug 2024 06:43 PM
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Re: Our internet has been down for 2 days
@Yvonnewigmore Your 2nd thread about the same issue has been removed.
What have Sky said when you reported no broadband to them?
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 23 Aug 2024 08:03 AM
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Re: Our internet has been down for 2 days
No. Not as yet.
Message posted on 23 Aug 2024 08:06 AM
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Re: Our internet has been down for 2 days
If you haven't reported it, unless it's an issue involving a wider area Sky won't be aware you have a problem. Give them a call and report it.
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation
If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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