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Discussion topic: Our broadband is not very good. We keep losing connection. This has been happening for some time. A?

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NELSON-LISA2
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This message was authored by NELSON-LISA2 This message was authored by: NELSON-LISA2

Our broadband is not very good. We keep losing connection. This has been happening for some time. A?

‎12 Jun 2024 08:42 AM

Our broadband is not very good. We keep losing connection. This has been happening for some time.  Are Sky aware of a problem in our area?

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cookiemonsteruk
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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Our broadband is not very good. We keep losing connection. This has been happening for some time

‎12 Jun 2024 08:45 AM

Posted by a Superuser, not a Sky employee. Find out more

@NELSON-LISA2 

 

What area are you in?

 

Could you post your hub statistics

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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NELSON-LISA2
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This message was authored by NELSON-LISA2 This message was authored by: NELSON-LISA2

Re: Our broadband is not very good. We keep losing connection. This has been happening for some time

‎12 Jun 2024 08:56 AM

Our postcode is RH16

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cookiemonsteruk
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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Our broadband is not very good. We keep losing connection. This has been happening for some time

‎12 Jun 2024 09:20 AM

Posted by a Superuser, not a Sky employee. Find out more

@NELSON-LISA2 

 

Could you post your router stats per the link in my first post

 

How many times a day is it disconnecting?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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NELSON-LISA2
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This message was authored by NELSON-LISA2 This message was authored by: NELSON-LISA2

Re: Our broadband is not very good. We keep losing connection. This has been happening for some time

‎12 Jun 2024 10:00 AM

Router Statistics @cookiemonsteruk 

Your message contains NUMBERS which is not allowed or has been repeated too many times. We block information which can identify you such as account or phone numbers & email addresses. Please remove or change it before trying again.

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jamesn123
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Re: Our broadband is not very good. We keep losing connection. This has been happening for some time

‎13 Jun 2024 11:17 AM

Posted by a Superuser, not a Sky employee. Find out more

@NELSON-LISA2 

Try a screenshot instead

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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