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Discussion topic: Our broadband is not very good. We keep losing connection. This has been happening for some time. A?

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Message posted on ‎12 Jun 2024 08:42 AM

Our broadband is not very good. We keep losing connection. This has been happening for some time. A?

Our broadband is not very good. We keep losing connection. This has been happening for some time.  Are Sky aware of a problem in our area?

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎12 Jun 2024 08:45 AM

Re: Our broadband is not very good. We keep losing connection. This has been happening for some time

Posted by a Superuser, not a Sky employee. Find out more

@NELSON-LISA2 

 

What area are you in?

 

Could you post your hub statistics

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: NELSON-LISA2

Message posted on ‎12 Jun 2024 08:56 AM

Re: Our broadband is not very good. We keep losing connection. This has been happening for some time

Our postcode is RH16

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This message was authored by: cookiemonsteruk

Message posted on ‎12 Jun 2024 09:20 AM

Re: Our broadband is not very good. We keep losing connection. This has been happening for some time

Posted by a Superuser, not a Sky employee. Find out more

@NELSON-LISA2 

 

Could you post your router stats per the link in my first post

 

How many times a day is it disconnecting?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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This message was authored by: NELSON-LISA2

Message posted on ‎12 Jun 2024 10:00 AM

Re: Our broadband is not very good. We keep losing connection. This has been happening for some time

Router Statistics @cookiemonsteruk 

Your message contains NUMBERS which is not allowed or has been repeated too many times. We block information which can identify you such as account or phone numbers & email addresses. Please remove or change it before trying again.

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Message posted on ‎13 Jun 2024 11:17 AM

Re: Our broadband is not very good. We keep losing connection. This has been happening for some time

Posted by a Superuser, not a Sky employee. Find out more

@NELSON-LISA2 

Try a screenshot instead

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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