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Discussion topic: Our broadband and phone is not working

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This message was authored by: emmar1985

Our broadband and phone is not working

We have moved house today and our broadband says it is connected but we can not connect anything to it it's not working
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This message was authored by: GD1

Re: Our broadband and phone is not working

Posted by a Superuser, not a Sky employee. Find out more

@emmar1985  Presume you did a Home move for your broadband?  If the activtion was done remotely and was for today it can take up to midnight for the service to go live.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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