Our Wifi signal is really bad

[TildaBC]

Hi, We are having some issues with our Wi-Fi. We live in a three-person house, and the Wi-Fi isn't strong enough for one of us to work from home even when using our data as an alternative. We only have one ethernet socket located upstairs, so I'm guessing the signal isn't strong enough. We chose this internet as it was recommended for people working from home, and we were assured it would work for us. We have turned it on and off countless times and reset the system, but nothing is working.  Could you please help us fix this issue?  

[TimmyBGood]

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@TildaBC wrote:

We chose this internet as it was recommended for people working from home,

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'Recommended' by a Marketing Department?

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.