Our WiFi speed is slow and drops out

[Lesley0264]

Our WiFi speed is slow and drops out several times a day, we are paying for full fibre 150, but online tests over the last few days havn't been above 30 - 50mbps. These speeds are not even suitable for surfing the internet. I have had a email saying you are increasing my tariff by £3 which I'm really not happy about as the service is not what I expected considering we are on fibre optics. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147