Our Wi-Fi is not getting to the top 2 floors of our house , we need a booster or we will cancel

[Wab]

We have just taken e new contract with Sky with the promise of better Wi-Fi , our new hub is worse than the old one and hardly any connection in the top bedroom . We need some sort of booster 

[TimmyBGood]

@Wab 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.