Had fibre installed on Monday and nothing but problems since. Now today I'm told there is an outage in my area (Bournemouth) that could take 2 days to fix, but no neighbours are complaining about it. Is this just an excuse?
Posted by a Superuser, not a Sky employee. Find out more
If your broadband isn’t working use this link to check to see if there are any problems or outages nearby. https://www.sky.com/servicechecker This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
This link providers information about the coloured lights on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start 🔸 Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
No broadband in Boscombe, it's been down since yesterday morning. For me that means no TV either. It took Sky 6 weeks to install after I moved here, and they repeatedly told me that Sky wasn't available in my area. I've only been connected a couple of weeks, and now there's a problem with it! What a joke!
We had fibre installed Tuesday. Friday 5th it went down completely. Told outage in area. Bournemouth. Apparently it was coincidence that there was a city fibre engineer outside our house.
