Order keeps getting cancelled

[doritosbrigade]

Hi,

Our order for broadband keeps getting cancelled automatically due to a transfer issue with the old resident (we have recently moved in to a property where the previous resident had Sky). For some reason, their transfer appears to not have gone through correctly and thus as there's an active line at our current address, we can't get one setup. I've had numerous calls with Sky who advised us to recreate the order, I did that and it has been cancelled again. We have opted for a package deal with TV + Broadband, contractually, where does this leave us if we just continue on with TV (and get broadband with someone else)? I am unable to see contract documentation on my account. Has anyone else had a similar issue? 

[cookiemonsteruk]

@doritosbrigade 

So long as its sky q or sky+hd satellite then that can go ahead but you'll not get on demand and catch up tv.

Your broadband conundrum does sound like a "ceased line" issue and will be the same with any openreach provider

You can however ask sky to put in a new line which hopefully will circumvent the issue