Orange voice light on router

[JD49]

Orange voice light comes on approx 3 times per week during daytime. This knocks off internet connection, which disconnects all home devices and it can't be rebooted remotely, so leaves various products, including some security items not working. Constant recurring issue and a massive pain, especially as I don't use voice!

[Chrisee]

@JD49 this is a symptom of an issue with the server managing your connection which handles the voice servicexas well as other services which can cause a loss of service. Sky will fix the unit but it can take a few days. Often you can get round this by using the disconnection option in the hubs interface or by powering down the hub for 30 minutes.

[Brommers1]

I have the exact same problem, ever since we upgraded to full fibre. Been ongoing for 6 months and no solution in site. Engineer booked to come out at end of July, but not expecting anything but elimination of our home wifi causing the problem. Apparantly the over to open reach.

[petervezza]

I have had this issue since my Full Fibre went in last October. Sky are suggesting that there are "3rd Party" devices connected to my network causing the issue which imo is just nonsense. This happens to me around once a month and by switching the router off and on, the problems is resolved (until the next time). Given others have this issue I am now glad it's not just me !

[Brommers1]

Just had a sky engineer visit re same problem, which has been ongoing for 6 months with 3 changes of router and cables. He was like a breath of fresh air, immediately saying that it was nothing to do with my end but was Sky server issues regarding IPV6 licences. Apparently work is ongoing but no fix available yet. He did change my router to a different model used on Gigafast which may fix it  (fingers crossed) but not guaranteed. He said the only real solution was the Wifi max 6 router but as I have multiple mini boxes it cannot be done at the moment. Sky are testing out extending use to include mini boxes so keeping my fingers crossed for the future. Godd luck and do not be put off by advisers online trying to tell you its your end, they are basically following a script which Sky know to be a lie. 

[petervezza]

Changing providers to BT Full Fibre 900 as fed up waiting on Sky resolving. Shame as had no issues with Sky Broadband up until this started happening. Even if Sky had fronted up I might have stayed but trying to tell me it's down to PC's connected to me LAN was just really poor. 

[Brommers1]

Interesting, were you out of contract or did they release you?

[petervezza]

Was still in contract. Had only installed full fibre in October with sky although had their standard fibre for a while. The Vouce orange light issue only started after full

fibre went in and as I work from home it became unusable and I think Sky realised this. No penalty for leaving. 

[Timmu]

Hi, we're having the same issue that you had, did changing the router fix the issue? We've recently upgraded to a faster connection and wonder if that's the problem, thanks👍

[petervezza]

Problem only started for me when I upgraded to full fibre. Sky said that a replacement router "would make no difference" so didn't give me one to try. I'm changing Broadband suppliers next week. 

[Brommers1]

I don't want to jinx it but my tech guy offered me a 'gigafast' version of the standard router to try and so far it has held up. Will need a couple of weeks to see how it lasts but will update on result. Otherwise it's time to go.

[Scrumpet]

Just wanted to add to this - we're having the same issue. Renders Sky Stream completely useless. Will be exploring options to leave.

[Brommers1]

Hi, I came to the same decision. I took the sky engineer's advice and made a email complaint to ceo of Sky. Which was passed to Priority Complaints Dept. Very helpful and friendly people. They fully accepted that the problem was down to their servers and that they did not have a solution. They released me from the broadband part of the contract with no fuss and I am off. FYI, after much checking I went for a local provider linked to the rollout of full fibre in our area. They only do one speed, 900 up and down at £29.99 for 18 months, no contract increases during period. Great reviews, free install with new cable and ONT. Danish company Toob, supply a Linksys Mesh 6 router. 

[keith47424a]

Having the same issues which have been ongoing since January. I am on my second rohter and now have Open Reach coming next Wednesday.. I can't believe that Sky cannot sort this out in a day and age where everything is run off broadband, yet when Sky goes down it never reboots and therefore your secuity cameras etc are deemed useless.
Sky have already confirmed that its their fault and I can leave with no penalty. Lets see what the Open Reach engineer says on Wednesday. 

[petervezza]

Since I changed from Sky Broadband to BT, haven't had an issue. I'm not sure if it helped that I didn't take a landline as the Orange light was on the Line port. Either way, when I saw a lot of comments on this community about it not being resolved, Sky Tech not being much help, and with me as it was not going away, I decided to change providers. I would be surprised if Openreach fix it as I was on Openreach with Sky and still on Openreach with BT obviously.