Orange light on sky box - and no address associated?

[robynpr22]

There's an orange light on our sky box and when I try the trouble shooting I get to test connection and it says no address associated?  

I've tried the chat bot but it's useless! The link it sends doesn't let you link an ID 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.