Orange light on hub - no internet

[Puch45]

For past 2 or 3 hours I have not had access to the internet. This has prevented my getting onto safari etc.  I have done all of the checks, tried unplugging the hub and plugging back on. Have checked the connections. Are therr any outage issues currently? 

[Daniel0210]

@Puch45 

If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

[Puch45]

Hi 

Thanks for getting back to me. It appears the issue was one that was affecting quite a few others, sky Q box, the other day. So it seems to be working well now. 

thanks for help.