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Discussion topic: Openreach

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This message was authored by ukkey This message was authored by: ukkey

Openreach

From Openreach...


"Unfortunately the engineer has been unable to complete the job. Please contact your service provider."

 

Didnt even knock on the door. What next?

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This message was authored by GD1 This message was authored by: GD1

Re: Openreach

Posted by a Superuser, not a Sky employee. Find out more

@ukkey   As advised you need to contact Sky

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

ukkey
Topic Author
This message was authored by ukkey This message was authored by: ukkey

Re: Openreach

Rang Sky. Told to wait 72 hours.

Ridiculous. A day taken off work for nothing.

 

Engineer didn't even knock on the door to explain.

 

Neighbours hooked up last Friday without issue from same telegraph pole and street box.

 

Engineer probably couldn't be bothered running a new line from the pole due to the heat.

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